1. CAN I RETURN AN ITEM PURCHASED IN A STORE TO BOBBIBROWN.COM.HK?

Returns or exchanges for purchases made in a Bobbi Brown retail store or department store counter location may not be returned to bobbibrown.com.hk If the item you wish to return was not purchased through bobbibrown.com.hk, we recommend returning to the place of purchase for resolution.

2. CAN I RETURN AN ONLINE PURCHASE TO A STORE?

3. WHEN WILL I RECEIVE MY ORDER?

For information on a specific order you've already placed, click HERE to sign in and check your Order Status.

4. DO YOU ACCEPT INTERNATIONAL ORDERS?

We currently accept orders for delivery within Hong Kong, SAR of China and Macau, SAR of China only. We apologize for any inconvenience.

5. MY INTERNET SERVICE PROVIDER FILTERS UNWANTED EMAIL AND SPAM. COULD THESE FILTERS BLOCK EMAIL THAT I WISH TO RECEIVE?

Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email.

Many email programs allow you to designate messages from bobbibrown.com.hk as legitimate email, ensuring that all future correspondence regarding your bobbibrown.com.hk order will be accepted. If you have further questions, please contact us at cs@hk.bobbibrowncosmetics.com

6. WHERE IS MY ORDER?

You can track your order or access your order history by signing in and viewing your account.

7. HOW DO I CHANGE OR CANCEL MY ORDER?

Once your order has been processed, we’re unable to combine or add an item to an existing order. If you would like to cancel your order, please contact our Consumer Care Centre. If your order has been shipped, please refer to Returns or contact our Consumer Care Centre.

8. WHY IS MY FAVORITE PRODUCT DISCONTINUED? CAN I STILL PURCHASE IT?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. We are happy to assist in finding you a new alternate favorite.

9. CAN'T FIND THE ANSWER YOU ARE LOOKING FOR?

Please email cs@hk.bobbibrowncosmetics.com to contact our Consumer care advisor directly.

10. ARE THE ONLINE OFFERS APPLICABLE IN STORES AND COUNTERS?

The offers are exclusively for Online purchases. They are not available in stores and counters.

11. DO I GAIN MEMBERSHIP POINTS WHEN I PURCHASE PRODUCTS ONLINE?

Bobbi Brown Club members receive at least 1 point for every HK$1 spent on eligible purchases online

12. HOW TO KNOW IF MY ORDER HAS BEEN RECEIVED?

You will receive an Email after placing the order. If the payment status shows to be successful, your order is confirmed. You may also login to ‘My Account’ to view the order status.

13. HOW TO USE THE DISCOUNT CODES?

Exclusive offers are updated frequently on our online site. Once your purchase meets a certain criteria, you may apply discount codes to get free gifts. To use a discount code, you may enter the code on the right of Shopping Bag page or Checkout page. Enter the code in the box and click ‘APPLY CODE’. Note that some promotions are not applicable to gift set purchases. Should you have any inquiries, please contact our Consumer care advisor via cs@hk.bobbibrowncosmetics.com or at 3101 4912 (Monday to Friday 9am-6pm).

14. WHAT SHOULD I DO IF THE PRODUCT I WANT TO BUY IS OUT OF STOCK?

You may click ‘Notify Me’ on the product page and submit your email address. Once the product is available, we will send you an email notification.

15. IS IT SAFE TO USE MY CREDIT CARD?

At bobbibrown.com.hk, we understand how important security is to you. When you place an order at bobbibrown.com.hk, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to: HTTP://COMPNETWORKING.ABOUT.COM/CS/SECURITYSSL/G/BLDEF_SSL.HTM?TERMS=SSL.

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

• • AOL 5.0 and higher
• • Internet Explorer 5.0 and higher
• • Mozilla Firefox
• • Netscape 6.0 (Windows only)
• • Safari
• • Google Chrome

16. WHY IS MY CREDIT CARD REFUSED?

Your credit card may be refused for any of the following reasons:

• - The card may have expired. Please check if your card is still valid.
• - You may have reached your credit limit. Please contact your bank.
• - The information you entered might be incorrect. Please check that all the required fields were filled in correctly.

17. WHAT SHALL I DO IF I COULD NOT COMPLETE THE CHECKOUT PROCESS?

If you are sure you have entered all correct information but cannot complete the checkout process, please contact our Consumer care advisor via cs@hk.bobbibrowncosmetics.com or at 3101 4912 (Monday to Friday 9am-6pm).

18. WHAT SHALL I DO IF MY PAYMENT IS DECLINED?

Please contact your bank or credit card company first. Authorization is between our banking provider and your financial institution. However, if you encounter any further difficulties or have any additional questions, please contact our Consumer care advisor via email cs@hk.bobbibrowncosmetics.com or at 3101 4912 (Monday to Friday 9am-6pm).

19. WHERE CAN I BUY BOBBI BROWN PRODUCTS?

To purchase Bobbi Brown products, you can shop online right here at bobbibrown.com.hk . If you would like to visit a Bobbi Brown counter near you, please visit our store locator.

20. WHAT IF I WANT TO OPEN MY OWN BOBBI BROWN STORE?

Thank you for being a loyal Bobbi Brown fan! We are always looking for bright, energetic individuals to represent us. To learn more, feel free to contact us now. Please be advised that persons purporting to represent Bobbi Brown have been offering fraudulent franchise opportunities on various website. Please do not respond to any such solicitations, and if you are contacted directly regarding any such opportunities, please do not pay any money and immediately contact Copyright Agent c/o Legal Department at COPYRIGHT@ESTEE.COM.

1. WHAT IS BOBBI BROWN CLUB?

BOBBI BROWN CLUB is BOBBI BROWN’s loyalty program operated by Estee Lauder (Hong Kong) Limited and Estee Lauder (Macau) Limited (“BOBBI BROWN Hong Kong,” “we,” “our” or “us”).

2. WHO IS ELIGIBLE TO JOIN THE PROGRAM?

The Program is available to individuals who are at least 18 years or older who provide and maintain a valid email address or mobile phone number. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are not eligible to participate in the Program. No purchase is necessary to join the Program. The Program may not be used for any business or commercial purpose.

3. HOW DO I JOIN THE PROGRAM?

You can join the BOBBI BROWN CLUB by signing up with a store associate in a Store* or Counter** operated by BOBBI BROWN Hong Kong and Macau (collectively “Stores” or “Counter”, and each a “Store” or “Counter”), or at www.bobbibrown.com.hk and following the prompts to register. You will need to provide your full name, mobile phone number, email address, birth month and location in order to enroll. If you are enrolling at www.bobbibrown.com.hk, you understand that your personal data is being collected on an open network which may not have sufficient security measures. You will also have the opportunity to provide us with your preferred salutation, mailing address and age group, but this information is optional. If you enroll Online, you must also create a password in order to enroll. There is no cost to join.

4. HOW DOES THE PROGRAM WORK?

The Program is a tier-based program determined by the qualifying spend on eligible purchases and through qualifying activities, calculated every July 1 to June 30 (each period in which you accumulate qualifying spending and activities, a "Qualifying Year"). Your first Qualifying Year begins on the date which you enrol in the Program and ends on the upcoming June 30. Each subsequent Qualifying Year for the Program begins on July 1 and ends on the following June 30.

There are 3 tiers with associated benefits:

• Tier 1, FAN $0 – $2,999

• Tier 2, ENTHUSIAST $3,000 – $6,999

• Tier 3, LOYALIST $7,000 or above

When you join in the first Qualifying Year, you'll automatically be placed in Tier 1, FAN and will be eligible for all the benefits Tier 1 members receive. Once you spend at least $3,000 on eligible purchases in your first year, you'll be automatically moved up to Tier 2, ENTHUSIAST. When you spend $7,000 or more on eligible purchases in your first Qualifying Year, you'll be qualified for Tier 3, LOYALIST.

Your status in a particular tier is good for the remainder of the Qualifying Year in which you qualify for that tier and the following full Qualifying Year. After that, you'll need to spend enough to qualify for that tier on a yearly basis subsequently. For example:

•       if you qualify for Tier 2, ENTHUSIAST, during your first Qualifying Year, you'll maintain ENTHUSIAST status during your second Qualifying Year. But, if you spend less than $3,000 on eligible purchases during your second Qualifying Year, you'll drop back down to Tier 1, FAN status starting on your third Qualifying Year.

•       if you qualify for Tier 3, LOYALIST, during your first Qualifying Year, you’ll maintain LOYALIST status during your second Qualifying Year.  But, if you spend less than $3,000 on eligible purchases during your second Qualifying Year, you'll drop back down to Tier 1, FAN status starting on your third Qualifying Year.

You are able to earn points and also unlock Program loyalty tiers by making eligible purchases or taking certain other Program actions. You will receive at least 1 point for every HK$1 or MOP$1 spent on qualifying purchases in any Store or Counter or at www.bobbibrown.com.hk and in addition to these purchases, we may offer more ways to earn and/or accelerate your points from time to time. 

At different point levels, you are eligible to redeem some or all of these points for product rewards of certain retail value. Please visit our Stores or Counters to see the latest reward offerings. Reward offerings are subject to availability. These rewards are based on the number of points you have accumulated in the corresponding Qualifying Year membership. Once you have redeemed your points reward, your points balance will be reduced by the applicable points value for that reward. You must redeem your available points/rewards on or prior to June 30, or the unused points and rewards will expire. 

On July 1 your points reset to zero (0) and you start accumulating new points and earning new rewards.

5. HOW DO I EARN POINTS?

To earn points, you must be enrolled in BOBBI BROWN CLUB loyalty program.

You must also: be signed into your online account at www.bobbibrown.com.hk at the time purchase or provide your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to a store associate in a Store or Counter.

BOBBI BROWN CLUB members receive at least 1 point for every HK$1 or MOP$1 spent on qualifying purchases in any Stores or Counter or at www.bobbibrown.com.hk. Qualifying purchases include regular priced merchandise and services, and exclude gift cards, shipping charges, delivery charges and other excluded charges and/or purchases as specified by us from time-to-time, including, but not limited to, charitable products where funds are donated to any charitable organization, value sets, select premium products and services, and other specified products

Members will not receive points or benefits from retail purchases made in SEPHORA, Duty Free, airport locations, stores and counters not operated by BOBBI BROWN Hong Kong and outside of Hong Kong or Macau.

In addition to these purchases, we may offer more ways to earn and/or accelerate your points from time to time and the details on that will be provided when the time comes.

All points are pending until your order ships, at which time they are fully matured.

6. HOW DO I REDEEM MY POINTS IN-STORE?

To redeem your benefits and/or points in any Store or Counter, you must be enrolled in BOBBI BROWN CLUB and provide your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to a store associate in a Store or Counter in person. Points can’t be redeemed at SEPHORA, Duty Free, airport locations, stores and counters not operated by BOBBI BROWN Hong Kong and outside of Hong Kong or Macau. You also can’t exchange them for cash.

You can redeem as many rewards as you have points available and redeem multiple different products (limit to one for each kind of product). You do not need to make a qualifying purchase to redeem a reward.

We reserve the right to make certain rewards or offers redeemable only in specified Stores or Counters, subject to availability.  We also reserve the right to modify or replace the reward or offer item with another item in the event of unavailability without prior notice to members.

7. WHAT KINDS OF PURCHASES DON’T QUALIFY FOR BOBBI BROWN CLUB?

Purchases made in SEPHORA, Duty Free, airport locations, stores and counters not operated by BOBBI BROWN Hong Kong and outside of Hong Kong or Macau are not eligible for the Program.

P.S. The following can’t be used to rack up BOBBI BROWN CLUB points, benefits and rewards:

Gift cards

Certain limited edition charity products

Shipping charges

Delivery charges

Other exclusions as specified by BOBBI BROWN Hong Kong from time to time

8. WHY HAVE MY POINTS DISAPPEARED?

When you redeem your points for product rewards, the available points in your account will decrease based on the amount of points you redeemed.

You must redeem your available points on or prior to June 30, or the unused rewards will expire. On July 1, your points and spending reset to 0 and you start accumulating new points and earning new rewards.

9. WHAT ARE THE BENEFITS?

As a member, you will earn points to enjoy Points and Tier Benefits.

Points Benefits: You are eligible to redeem some or all of these points for full-size product rewards (subject to availability of such rewards). Please login to your BOBBI BROWN CLUB account or visit any Stores or Counter to see the latest reward offerings. Reward offerings are subject to availability and can be redeemed in Stores and/or Counters operated by BOBBI BROWN Hong Kong in person, depending on the reward. These rewards are based on the total number of points you have accumulated from your qualifying spending in corresponding Qualifying Year. Once you have redeemed your points reward, your points balance will be reduced by the applicable points value for that reward. You must redeem your available points on or prior to June 30, or the unused rewards will expire. On July 1, your points and spend reset to 0 and you start accumulating new points and earning new rewards.

Tier Benefits: Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can be redeemed in Stores or Counter, depending on the benefit. 

Tier 1: FAN

Become FAN by joining BOBBI BROWN CLUB

• Birthday Surprise^

• 2nd Purchase Privilege*

• Every $1 for 1 point

Tier 2: ENTHUSIAST

Become ENTHUSIAST by spending $3,000 or more on qualifying purchases

• Birthday Surprise ^

• 2nd Purchase Privilege*

• Tier Upgrade Surprise**

• Early Access to Brand Moments

• Every $1 for 1 point

Tier 3: LOYALIST

Become LOYALIST by spending $7,000 or more on qualifying purchases

• Birthday Surprise ^

• 2nd Purchase Privilege*

• Tier Upgrade Surprise**

• Early Access to Brand Moments

• Every $1 for 1 point

^There is a limit of one Birthday Surprise per member per Qualifying Year and it is one-off offer in birthday day. For members that newly registered during their birthday month, the Birthday Surprise will be applicable to the next purchase within the birthday month. The Birthday Surprise is applicable for offline redemption in person when member has at least one-time purchase record. Birthday Surprise is not applicable to selected new launch items and limited editions. Birthday Privilege cannot be used in conjunction with other discount offers.

*Upon enrolling in the Program and making an eligible purchase, you shall be entitled to a 2nd Purchase Privilege. If you have already received a 2nd Purchase Privilege, dis-enrolling and re-enrolling in the Program will not entitle you to an additional 2nd Purchase Privilege. Each Member may only redeem one 2nd Purchase Privilege.  

** Where you meet the criteria to qualify for Tier 2, ENTHUSIAST you will be entitled to receive a Tier Upgrade Privilege.

The 2nd Purchase Privilege, Birthday Surprise and Tier Upgrade Surprise (together the " Privileges"), cannot be transferred, delayed, exchanged or returned. The Privileges cannot be combined with any Program discount offers or product rewards or with other Online or in-Store promotional offers (e.g., other discounts, free sample offers, free product offers, etc.). All Privileges are on first come, first served basis while stocks last. We reserve the right, in our sole and absolute discretion, to determine the content of your Privilege.

10. HOW DO I EARN PROGRAM BENEFITS?

No purchase is required to join the Program. When you join the Program, you are automatically placed in the FAN tier and qualify for FAN benefits.

To earn Program benefits, you must be enrolled in the Program, you must provide your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to a store associate in a Store or Counter, and purchases must be made on qualifying products or services in any Store or Counter, or on www.bobbibrown.com.hk. Qualifying purchases include regular priced merchandise and services, and exclude gift cards, shipping charges, delivery charges or other excluded charges and/or purchases specified by us from time-to-time, including, but not limited to, certain charitable products where funds are donated to any charitable organization, value sets, select premium products and services, and other specified products.

11. DO MY POINTS, TIER BENEFITS AND TIER STATUS EVER EXPIRE?

Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.

On July 1, your BOBBI BROWN CLUB spending and points resets to zero. While your spending and points reset on July 1 each year, your status in a particular tier is good for the remainder of the Qualifying Year in which you qualify for that tier and the following full Qualifying Year. After that, you’ll need to spend enough to qualify for that tier on subsequent Qualifying Year. See HOW DOES THE PROGRAM WORK for more details.

12. HOW LONG DOES IT TAKE FOR MY PURCHASES TO ACCRUE TO MY ACCOUNT?

For all eligible purchase at any Stores or Counters other program activities, it may take up to 24 hours for the points to post to your account.

For all purchases at www.bobbibrown.com.hk, points are pending until your order is shipped, at which time they are added to your account and may be redeemed for rewards. It may take up to 24-48 hours from the time your order is shipped for points to appear in your account.

13. I NEED TO RETURN A PRODUCT OR CANCEL AN ORDER. WHAT HAPPENS TO MY POINTS?

If you return or cancel an order, the points you received from that order will be decreased appropriately. If you moved up to a new tier on that order, you’ll be back where you started once the return or cancellation is complete. Heads up: you can also lose points and decrease your tier if you’ve moved up through fraudulent activity or anything else that violates the BOBBI BROWN CLUB Terms & Conditions.

14. HOW DO I CHECK MY ACCOUNT STATUS AND TRACK MY POINTS?

Your membership tier and account status are accessible in your account online, with a store associate in any Store or Counter or login Online or call +852 3101 4912.

15. HOW DO I IDENTIFY MYSELF IN STORE?

You identify your BOBBI BROWN CLUB membership by providing your Program member identifying information (e.g. name, registered email address and/or mobile phone number) to a store associate in a Store or Counter.

16. WHAT ARE PRE-SHOP FOR NEW OR LIMITED EDITION PRODUCTS?

Exclusively for our ENTHUSIAST and LOYALIST members, from time to time you will be offered early access to shop select collections and collaborations before they are offered for sale to the public. If opted-in to BOBBI BROWN CLUB marketing emails, qualifying members will receive email invites when these offers are made available. Members must login to their accounts to redeem this benefit. These offers are available for a limited time and quantities are limited and while supplies last.

17. HOW DO I MANAGE MY BOBBI BROWN HONG KONG AND BOBBI BROWN CLUB EMAILS?

Marketing emails from BOBBI BROWN Hong Kong keep you updated about the latest collections, events and offers from BOBBI BROWN Hong Kong and much more.

You can opt-out of marketing emails from BOBBI BROWN Hong Kong by clicking on the unsubscribe link at the bottom of each BOBBI BROWN Hong Kong marketing email. You will continue to receive transactional emails from BOBBI BROWN Hong Kong as well as other emails you have opted-in to receive.

18. WHAT DO I DO IF I FORGOT MY PASSWORD?

You can reset your password by selecting ‘Forgot Password’ at the login page.

19. WHAT DO I DO IF I BELIEVE THAT A PURCHASE OR OTHER PROGRAM ACTIVITY WAS NOT PROPERLY CREDITED TO MY ACCOUNT?

If you have questions related to your membership account, please contact Customer Service via email cs@bobbibrown.com.hk.

20. HOW WILL BOBBI BROWN HONG KONG USE THE INFORMATION I PROVIDE TO ENROLL IN THE PROGRAM?

Unless you already opted in to additional and other uses of the personal information you provided at the time you enrolled in the Program (such as for marketing in connection with the Program, sending other marketing emails or text messages that you have opted-in to receive, and/or for providing you with services requested through Online, internal analysis), your personal information will be used to provide you with services and offers related to the Program including identifying your membership to provide you with a program tier and corresponding benefits. You may exercise your rights related to your personal data (access, rectification, erasure, blocking and objection to the processing), by contacting us. You can find more information in our PRIVACY POLICY.

21. HOW DO I UPDATE MY ACCOUNT INFORMATION PROVIDED AT ENROLLMENT?

You can update your information by logging in your account online to update your account profile or contacting Customer Service via email cs@bobbibrown.com.hk. Please note you have to contact Customer Service via email cs@bobbibrown.com.hk in order to your birthday associated to your BOBBI BROWN CLUB membership account.

22. WHAT AM I AGREEING TO BY JOINING THE PROGRAM?

By becoming a Program Member, you agree that you have read, understood and agreed to be bound by the Program TERMS AND CONDITIONS OF PARTICIPATION and by any changes or modifications we may make.

23. WHAT TERMS GOVERN THE PROGRAM?

Please refer to the BOBBI BROWN CLUB Loyalty Program: TERMS AND CONDITIONS OF PARTICIPATION for the full list of Program terms.

24. DOES MY MEMBERSHIP IN THE PROGRAM EVER EXPIRE?

Membership will expire if a member has not redeemed or made a purchase for a period of 24 months or more. You can reactive your account after this period by logging into your account.

25. CAN MY MEMBERSHIP IN THE PROGRAM BE TERMINATED?

BOBBI BROWN Hong Kong, in its sole discretion, can terminate any Member for any reason including, but not limited to, any failure to comply with the Program Terms & Conditions and/or our website terms and conditions.

26. WHAT HAPPENS TO ANY REWARDS I HAVE EARNED IF MY MEMBERSHIP IN THE PROGRAM IS TERMINATED OR EXPIRES?

If your membership is terminated or expires, any rewards, points or benefits in your account will automatically terminate.

27. CAN THE PROGRAM BE TERMINATED?

Yes. We may, in our discretion, cancel, modify, restrict or terminate the Program or any aspect or feature of the Program at any time and we shall endeavour to provide prior notice to you, even though such changes may affect the value of rewards, points or benefits already accumulated or earned and/or the ability to redeem accumulated rewards, points or benefits.

28. WHAT HAPPENS TO ANY REWARDS I HAVE EARNED IF THE PROGRAM IS TERMINATED?

If the Program is terminated, your rewards and benefits will automatically terminate. We will advise you of the effective date of termination of the Program, rewards and benefits.

29. HOW DO I TERMINATE MY PROGRAM MEMBERSHIP IF I NO LONGER WISH TO PARTICIPATE?

If you decide you no longer want to be a part of the Program, you can contact Customer Service via email at cs@bobbibrown.com.hk or by calling +852 31014912.

Still have questions? Please contact Customer Service via email at cs@bobbibrown.com.hk or by calling +852 31014912.

30. WHY IS MY CURRENT TIER STATUS NOT REFLECTED BY MY CURRENT POINTS?

While your points decrease when you redeem them for points benefits and reset each year on July 1st, your tier status for the Qualifying Year will remain unchanged which is determined by your qualifying spend during the prior Qualifying Year, and you are eligible for those tier benefits regardless of the number of points you have.

On July 1, your points balance will be reset to zero, and you can start earning points and benefits again.

31. HOW DO I CHECK MY ACCOUNT STATUS AND TRACK MY POINTS AND TIER ONLINE?

You can check your BOBBI BROWN CLUB account status by visiting your account online at www.bobbibrown.com.hk where you can track your current points, tier and available benefits. You can also inquire about your Program status in any Store, or Counter or Customer Service via email at cs@bobbibrown.com.hk or by calling +852 31014912. All points are pending until your order ships, at which time they are fully matured.

32. HOW LONG DOES IT TAKE FOR MY PURCHASES TO ACCRUE POINTS TO MY ACCOUNT?

For all eligible purchase at any Stores or Counter or other program activities, it may take up to 24 hours for the points to post to your account. It may also take up to seven days for points for other BOBBI BROWN CLUB activities to post to your account.

For all purchases at www.bobbibrown.com.hk, points are pending until your order is shipped, at which time they are added to your account and may be redeemed for rewards. It may take up to 24-48 hours from the time your order is shipped for points to appear in your account.

33. May I share my account and/or Bobbi Brown Club points and benefits with someone else?

No. Neither accounts nor BOBBI BROWN CLUB points and benefits may be shared or combined. Only the member paying for the products may accumulate or unlock points and benefits.

34. DO MY POINTS AND BENEFITS HAVE ANY CASH VALUE?

No. Points and benefits earned through the BOBBI BROWN CLUB have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as a BOBBI BROWN CLUB reward cannot be returned or exchanged for money or any other products or points.

35. CAN MY BOBBI BROWN CLUB BENEFITS EVER CHANGE? 

Yes. We reserve the right to change BOBBI BROWN CLUB benefits, how you achieve each BOBBI BROWN CLUB tier, how you earn points and how we evaluate and reward your eligible purchases and/or other BOBBI BROWN CLUB activity. We will use reasonable endeavours to provide advance notice to you of any material changes to or the cancellation, modification or restriction of our Program Terms & Conditions, these FAQs and/or the Program in writing or by posting it on www.bobbibrown.com.hk or our other channels.

36. ARE THERE ANY LIMITATIONS ON THE NUMBER OF PURCHASES OR ACTIVITIES THAT ARE ELIGIBLE FOR THE BOBBI BROWN CLUB AND/OR POINTS AND BENEFITS?

We reserve the right to place limits on the number of purchases or activities that are eligible for the BOBBI BROWN CLUB and/or for points and benefits, in any given time period or for the duration of the BOBBI BROWN CLUB, and/or any combination thereof.

37. ARE THERE ANY LIMITATIONS ON THE NUMBER OR TYPES OF BENEFITS I MAY RECEIVE OR EARN IN ANY GIVEN TIER OR AT ANY GIVEN NUMBER/TIER OF POINTS?

We reserve the right to place limits on the number or types of benefits you may receive or earn in any given tier or at any given point tier, in a given time period or for the duration of the BOBBI BROWN CLUB, and/or any combination thereof.

38. WHAT AM I AGREEING TO BY JOINING BOBBI BROWN CLUB?

By becoming a BOBBI BROWN CLUB loyalty program member, you agree that you have read, understood and agree to be bound by the BOBBI BROWN CLUB Loyalty Program: Terms and Conditions of Participation and by the terms of our Privacy Policy and the Terms and Conditions on our website and by any changes or modifications we may make.

39. WHAT TERMS GOVERN BOBBI BROWN CLUB?

Please refer to the BOBBI BROWN CLUB Loyalty Program: Terms and Conditions of Participation for the full list of program terms.